After almost 24 hours, my blog & email are back up and running. My ISP, 1and1.com, in it’s complete incompetence took my domain down over a “system error.” Three phone calls later, it’s finally back up after who knows how many emails sent to me bounced.
Mistakes happen, I realize that. Unfortunately, this is not the first time it’s happened. After losing my wallet recently, I got an email from them stating I had a balance and needed to update my cc info. No biggie, I log in and update with the new info. I did this almost 2 weeks ago. Yet somehow, their system did not register the update on the payment side so they locked my domain. Uh, don’t ya think it might be relevant to have the system look for new info? Especially when you send me a nice confirmation email of the change to my account two weeks ago!
Even worse, my first call the rep was too busy to even bother with trying to help me. While I was annoyed, I was courteous and by no means disrespectful. He then has the audacity to tell me, while I am on the phone with him, I can file a complaint by email. NO MA’AM! I am on the fraking phone with you, why in the hell would I need to send an email. Oh and btw, what EFFING EMAIL! You turned off all my email! Needless to say, after a few rather unpleasant obsenities regarding his indifference, he decided it was best to get me his supervisor. While polite, she was no more helpful than he was.
Realizing their mistake caused the problem, do you think they acted in a rush to get my site/email back up? Nope. First, I was told within the hour, then within 2 hours. On my 3rd call at the 2 1/2 hour marker, the girl was very apologetic and got something done. Keep in mind, this is 4 hours after my original call when I was told no more than 2 hours, at most.
I’ve had it with 1and1.com now. Their customer service and incompetence is approaching AT&T levels. If any of you have a good webhost that offers robust packages with plenty of emails, please let me know. I don’t even mind if it ends up being more expensive that what I have now. I would strongly recommend against using 1and1 now. What a waste of time.