Category: rant

Not So Zippy

**Update** ~ Apparently, they do pay attention to blogs and cyber “stuff”.  I got an email and a phone call from the corporate office. The guy was nice and very apologetic. He gave me a credit, which at this point I don’t care about but I appreciated the offer. The part I did care about was his genuine concern. He made a real effort to understand my problem and listen. He also gave me his personal work email for future problems.

Don’t get me wrong, all is not forgiven but at least someone is finally paying attention. The face I had to bad mouth the company in a public forum to finally get a response hasn’t escaped my notice either.

I discovered Zipcar when I first moved to SF. For those not in the know, the concept is simple. Instead of having to rent a car by the day or week, you rent by the hour. Your hourly rate includes the cost of the car, insurance, and gas. The process is also very simple. With registration, you get a card with a digital chip in it. You log online via the web or various mobile apps, sign up for an available car of your choice, show up, slide your card over the scanner, start the car and drive away.  Great idea right? It used to be.

Zipcar started out as a bright, fun, spunky little company with a novel approach to renting cars. A niche market for sure, but in a city as dense as SF one would think there is virtually no way to fail.

Where do I start with my frustration? I don’t know if its because they’ve grown too big or just plain greedy. Either way, this fun little company is ranking one step below AT&T for all time worst customer service right now in my mind. Oh yeah, you begin to feel my pain.

It all started about 2 years ago with a car that had a flat tire. I didn’t notice the flat until I hopped in the car to drive away. I made it less than a block, turned around, drove back to the spot and notified the company. Imagine my surprise when 2 weeks later I got a bill for the repair. I called, got a credit, and went on my merry way. A month later I find a suspicious charge on my bank statement. Turns out I got re-billed for the flat. Even though I went out of my way to help, because I physically drove the car before noticing the flat I got tagged with the bill. As disappointing it was, I accepted my part in the process and ate the cost. I figured one hiccup along the way was acceptable.

Sadly, things have gone from bad to worse. I’ve experienced so much frustration since then I’ve lost all faith in the company. Granted, no business model is perfect and one that depends as much on its customers as it does its employees is bound to have problems. I totally understand that. But when I do have problems, the outright lack of concern and open disdain from the employees is not acceptable. More often than not, the line employees seem more intent on putting me in my place and citing policy vs actually listening. Out of the last 10 reservations, 4 have gone smoothly.

Today, I show up to pick up my car and its not their. [1]If the car isn’t in use you can pick it up up to 14 minutes early with no extra charge. My time slot arrives, still no car. I call in to find out what’s going on. I’m already feeling annoying expecting the worst. The rep couldn’t find the car or a previous reservation. After some digging he discovers the car was taken out of service for repair and returned. Apparently not as the car is missing. After some more searching with no luck, he offers to move my reservation. Keep in mind my start time has already come and gone. He ends up moving me to another car 4 blocks away. To be fair, he did adjust my slot and gave me an hour credit. However, at this point neither of which was any consolation. I’m just plain tired of crappy to non-existent service.

I show up at the new location to find my 2nd car parked and ready. While I’m picking it up, I notice the car I was supposed to have is parked 2 slots away. Stupid me, I was considerate enough to call back and let them know where the first car was. The 2nd rep didn’t seem to comprehend. Mind you, I am pretty angry at this point and I’m being none too polite. Her stupidity only made it worse. I finally got her to understand what I was saying or at least I thought I did. As I’m preparing to end the call, she says, “ok sir, I have changed her reservation and your new drop off time is all set.”

Excuse me? No ma’am. One, I was already in my new reservation so she was flat out lying to me. Two, my slot was already adjusted so double whammy. I finally lose my temper, let loose a string of obscenities about her stupidity and hung up. I’d had it.

I’m at the point now where I’d dump them all together if there was a easier alternative. [2]Of course, if they keep this up, someone better will eventually replace them. City Car share has a footprint here but they are much smaller and don’t anywhere near the number of cars or pickup spots.

Customer service is a dying art in most companies these days and to see a company with so much potential fall so far in such a short period of time is extremely disappointing.

References

References
↑1 If the car isn’t in use you can pick it up up to 14 minutes early with no extra charge.
↑2 Of course, if they keep this up, someone better will eventually replace them.

Rant

Considering more and more people are consuming their news, blogs, etc on the go these days, I am irritated at the lack of sites that still haven’t upgraded their sites to include a mobile version.

And considering most platforms already include free templates, not switching is just laziness.

Upgrade your damn sites already!

We now return you to your regularly scheduled programming. . .

/rant

Wanted

Isn’t it funny how people who normally don’t give you the time of day when you are single suddenly wanna be all up in your grill when you aren’t? I mean don’t get me wrong, I know guys always want what they can’t have, but some bitches are down right home-wreckers. Apple guy and I have had conversations on several occasions about the subject. heehee

I originally thought it was kinda funny, but now its kinda getting old. I had the odd luck of being off work early tonight. I’m walking thru the ghaytto to pick up some dinner when a guy [1]We’ll call him Ralphie for simplicity. I have completely forgotten his real name but he looks like a Ralphie to me. I’ve seen around for years suddenly grabs my arm while I’m passing bearbucks. Said guy moved here 4-5 years ago. We met randomly thru different friends a few times. Each time I was summarily dismissed as if I barely existed. I mean literally, it was all he could do to acknowledge my presence. I thought it was hilarious and filed him away in my “bless his heart” file.

Imagine my surprise tonight when I turn around to find he is the guy grabbing my arm. I found it funny how hard he tried to establish a sense of rapport between us. I wasn’t biting and politely said as much. I mentioned I wasn’t really interested as I already had a partner. It was then he made the fatal mistake of saying, “what does he have that I don’t?”  I replied, “well for one manners, and two, me!” and walked away. I was tempted to turn and see the look on his face but I didn’t.

Yes, I know it was probably a bit immature of me to take joy in his humiliation, but I can’t help it. Good looks does not excuse one’s behavior, so yeah I took a little personal joy in his comeuppance. And anyone who knows me knows I can’t stand arrogance. Cockiness is hot but arrogance is so 80’s.

References

References
↑1 We’ll call him Ralphie for simplicity. I have completely forgotten his real name but he looks like a Ralphie to me.

Lost

I had an altercation with a coworker this past week after I referred to the pope as evil incarnate. We are friends so she tried to cloak it under ‘be nice’. I knew that being a practicing catholic, she was offended. Too bad. There was a time when I tried to be accommodating of people’s religious beliefs. But, as I get older I just have less and less tolerance for bullshit. If you wanna align yourself with a bunch of make-believe nonsense that is your prerogative, but don’t expect me to tolerate your crap. And frankly, I am done being polite about it. All your sad pathetic excuses amount to nothing in the face of reality.

Christianity as an organization has become a self-obsessed, greedy, hate-mongering, evil, corporate entity bent on world domination. The sooner we get rid of it and start over, the better off we will be as a society. I fully admit there is still some good that comes from organized religion. [1]albeit very little or based on “conditions”.  That said, when your evil deeds and cover ups overshadow any good deeds performed, you lose any right to the moral high ground. If you are too stupid to see it, I’m not about to explain it to you. You clearly have bigger problems. And just because not everyone who claims the title doesn’t act that way doesn’t make it ok either. Your implicit denial or indifference makes you an accomplice to the atrocities continually being committed in the name of [insert name of deity of choice]. [2]and to be clear, I do believe in a higher power, just not one designed to control the masses out of fear.  Unlike being born gay, minority, female, etc you aren’t born christian. Being indoctrinated into a faith doesn’t mean you can’t use your effin’ head for something besides a hat-rack and walk away from it. Hiding behind the idea that you specifically don’t behave that way is just a sad attempt to not face the cold hard truth. Frankly, I’d be out-right ashamed to tell anyone if I was a christian in this day and age. I’ll go one step further and say my respect for you drops a notch or two when you admit it. I mean how believable is your ‘faith’ if you have to coop pagan rituals just to gain supporters?

When you step away and look outside in, the absurdity is grossly apparent. For most, this will fall on death deaf ears. I don’t really care. This is more for my benefit than yours. I’m not your role model and your choices in life are not my responsibility. But, I know beyond a shadow of a doubt when my life is over, I’ll be comfortable with my choices, mistakes, and atonements. Will you?

References

References
↑1 albeit very little or based on “conditions”.
↑2 and to be clear, I do believe in a higher power, just not one designed to control the masses out of fear.

Mobile

One of my biggest frustrations with the blogging world as of late is the lack of compatibility for mobile devices. More and more, people are accessing the web and online content via mobile devices like the nexus one, droid, iphone, ipod, blackberry, palm, etc.

Many mobile gadgets due a decent job of parsing/displaying data for reading. Newer gadgets will even render complete HTML content as well. Hell, the new breed of pda/phones have chip speeds equal to computers of only 5 years ago. Clearly, processing power isn’t the problem.

The big problem is trying to squeeze webpages meant to run on a computer screen onto a device a fraction of the size. To their credit, most mobile device makers have ingenious rendering or zooming techniques. That said, its still extremely annoying, especially if you are surfing a lot.  Even worse, most professional sites often incorporate scripts/plugins/flash that won’t run on most mobile devices. And again, the problem is not from processing speed. No, as usual it boils down to petty proprietary rules, squabbles over licensing, poorly written software, and last but not least, greed. All of which are sad, pathetic, and stupid. For the corporate aspect, companies need to get their act in gear or perish. The need for mobile access is far from stale and is only going to increase. Not to mention, in today’s economy, companies need to encourage access any way they can.

For a medium wholly dependant on exposure, I’m really surprised more folks haven’t updated their sites/blogs to accommodate mobile exposure. Hell, my blog isn’t even that popular and I’ve had a mobile version for several years. [1]To be fair, I upgraded my mobile app months ago and just realized tonight I hadn’t activated the change. While the old app did the job, the new one is sooooo much nicer. Feel free to give me … Continue reading  There is already a niche industry to handle the demand. More people/companies just need to realize and take advantage of it. 

For myself, I consume most of my online content via my phone now. Its just easier with my schedule and time constraints. Sadly, for the blog world, commenting or interacting is still painfully awkward or even impossible at times. Not to mention, extremely frustrating.

The point of my little ramble? All you companies and dedicated bloggers out there, upgrade your sites for mobile consumption already! Sheez, bulky computers are so 90’s. :p

/rant

References

References
↑1 To be fair, I upgraded my mobile app months ago and just realized tonight I hadn’t activated the change. While the old app did the job, the new one is sooooo much nicer. Feel free to give me feedback on it.

Down Time

So after 62 hours of down time, my blog is finally back up and running. My ISP’s database server suddenly went offline and has only just gone back up. While I have had decent service from 1and1.com over the years, I can say I am extremely frustrated by their absolute lack of support and follow up. [1]A quick search on twitter showed I was one of many people affected.  I am currently taking suggestions and recommendations for other ISPs.

My frustration stems from six phone calls and several (completely ignored) emails over the span of 3-days being met with bland indifference and ignorance. Not one single tech I spoke with had any clue of the problem(s) or any idea of when the problem(s) might be corrected. It was abundantly clear they were all just reading off preformatted scripts meant to mollify disgruntled customers. I got sad half-hearted customer service ‘speak’ apologies. Here is a clue you nitwits, spare me the apologies and give me answers!

Even more disturbing, not a single person could even explain how an ISP as large as 1and1.com could function w/o a backup database server. Seriously, IT 101. Hello?

*

Thank you to everyone who checked in on me. Several folks were worried something had happened. I am perfectly fine. [2]And yes Apple guy is too.  Your notification and queries were extremely sweet and I continue to be flattered so many of you continue to read my madness.

As I said, I am seriously considering switching ISP’s as well as recommending the 18 other companies I helped setup on 1and1 to switch as well. In an age of volume, companies only respond to one thing, their bottom line. Only when it plunges do the seem to take any real concern and make changes.

\rant

References

References
↑1 A quick search on twitter showed I was one of many people affected.
↑2 And yes Apple guy is too.

I Love You but…

I was reading recently about a buddy on FB who was lamenting that someone in his close family was “accepting” of his pending same-sex marriage but would not be attending the actual event. [1]Oh you were so expecting something else weren’t you?  Of course it was because of their “religious beliefs”. He was hurt obviously, but was still glad they were in his life. HUH?

Sadly, this is not the first time this scenario has played out, nor will it be the last. For my part, I thinks its time that we stop allowing people who claim to love us to treat us this way. If you can’t accept me then you have no business being in my life. And when you wake up one day and find yourself excluded from my life, you have no one to blame but yourself. I’ve said it before and I’ll say it again, love with limits is not love but control. You can’t claim to love someone but only if they do or act a certain way. That is utter and total horseshit.

References

References
↑1 Oh you were so expecting something else weren’t you?

P-you

Why is it my fellow homo’s feel the need to bathe in cologne? I mean, come on!

I ran into a friend in the hood the other day, we exchanged hello’s and a customary hug before going our separate ways. I was immediately bombarded by his overpowering cologne. I was almost nauseous it was so strong, no exaggeration. I got thru it and went on about my day.

An hour later, I’m in Bearbucks getting some much needed caffeine and the guy behind the counter commented on how nice my cologne smelled! Before he said anything, I had just chalked the lingering smell up to my poor nose being overwhelmed. Oh noooo, I got home and took my shirt off and I could smell the shit all over my damn shirt! Now imagine how much he must have had on for it to rub off all over my shirt!

I don’t personally wear cologne very often but I also don’t really mind it, when used properly. I have a strong sense of smell (and as we all know, taste is tied into smell). I also happen to prefer the natural clean scent of human skin over cologne. [1]And no, I don’t like stank either. That is just as gross and not at all healthy. When used properly, cologne can enhance your own natural smell and be alluring.

So here is a clue for all you cologne-lovers out there. Its meant to give a hint of fragrance. It is not meant to overpower someone’s olfactory system completely. Oh and don’t even get me started on guys who bathe/shower, shave, deodorant, and cologne with the exact same fragrance. OMFG!

Let me be the first to be a true friend and tell you you don’t smell pretty at all. You stink! A drop behind each ear and maybe a drop on each wrist is more than enough. If that isn’t enough, your cologne is too cheap and should be avoided all together. [2]The whole line of AXE shite is a prime example of product(s) to be avoided at all costs. If all of your hygiene products have the same fragrance, you don’t need any cologne at all. And if you can’t afford the really good stuff just go for the natural clean smell. I guarantee everyone around you will be grateful.

/rant

References

References
↑1 And no, I don’t like stank either. That is just as gross and not at all healthy.
↑2 The whole line of AXE shite is a prime example of product(s) to be avoided at all costs.

6Dollar Patience

Sometimes patience is NOT a virtue. Since I can’t sleep at the moment I thought I’d go on a little corporate bitch-fest.

Knowing I love t-shirts, one of my twitter buddies referred me to a site that specializes in cheap but unique shirts. Sounds good right? I hopped over to 6dollarshirts.com and true enough they offered a great selection of not so common t-shirts at a great price. [1]Actually, the shirts were so cheap, the shipping was more than the shirt.

I found a shirt I liked and placed my order. Got a confirmation the very next day that my ‘order had been processed’. I’m like, ‘damn skippy, that was fast’.  I then proceed to wait, wait, and then wait some more. After 2 weeks I sent a short request for an update and got this vague reply.

Hello,

6DollarShirts customer service is extremely backed up right now due to staffing issues. We are working our hardest to answer emails as quickly as possible. In the meantime, we ask for your patience until we get this resolved. We are printing shirts overtime right now and orders are shipping a few days behind schedule . If the matter is extremely urgent, please call us at 352.371.6536.

Thank You,

6DollarShirts.com

My first annoyance, this was clearly a canned response which had no real connection to my order/request. Then I remembered my order was supposed to have already been processed. Now, not only am I feeling annoyed but lied to as well. Needless to say, I was not pleased. Needing to vent, I made a quick bitchy-blurb on twitter. To my surprise, I got a follow up comment thru twitter from the company. I’m thinking, ‘ok, maybe they really are trying’. Lo and behold I find an email in my inbox the very next morning with confirmation of shipment (again).

At this point, I’m somewhat mollified thinking my order is on the way. Sadly, I go on to wait, wait, and wait some more, yet again. I send a 2nd follow up email, to which I got no reply at all. Finally today, a full month to the day, I got my order in the mail. To be fair, the shirt (left) was designed as promised and was overall the product I ordered.

Any excitement I had over getting the item was completely overshadowed by the underhanded business practice used to get a quick sale on a product. Not only that, they made no real attempt to help me as a customer, no apology, no expedited shipping, nothing. No surprise, I doubt I’ll ever spend money on said company again, regardless of how cheap their shirts are.

On a related note, it seems this practice is becoming more and more common every day. There is virtually no concern for real customer service anymore at all. Basically, greed has taken over and everything else is secondary to most companies.

Here’s a clue to all you up and coming ‘entrepreneurs’ out there. People actually don’t mind paying a reasonable price for quality AND service. I’d even argue most people would be willing to pay a little more for exceptional levels of both.

Lesson learned. I guess you really do get what you pay for.

/rant

References

References
↑1 Actually, the shirts were so cheap, the shipping was more than the shirt.

Bareback Banned

*Long rant today. Informative if you care to read, otherwise skip down if you aren’t in a ‘heavy reading’ mood*

A small firestorm was set off yesterday in the twitterverse w/the announcement of IML banning the sale of bareback [1]sex w/o condoms videos in the future. (It would probably help if you read the article before continuing)  You can also read the fallout from Joe.my.god. I bounced it over to him and he posted it as well.

I thought I’d give it a thorough beating here rather than endless broken comments on twitter and elsewhere. Personally, I have mixed views on the decision. While I support the idea, in theory, I honestly don’t see it having any real affect as is on the problem. Educated informed adults watching a fetish barebacking video does not necessarily equate having unsafe sex in person.

Had this decision been part of a broader effort to unite the neg/poz camps thru acceptance and education, I think it might have had much more of an impact. As is, it 1) is divisive thru the prevailing but misguided belief that blame and finger-pointing is productive, 2) fetish’izes (made up word of the day) the taboo further, and 3) caters to the failed idea that censure has ever worked w/human behavior. Sexuality is tied to our base instincts as human beings and has never been as easy as right from wrong. If it were would the Catholic church still be fighting the ‘abstinence only’ fight? Oh yeah, they’re really winning that battle. /sarcasm

As usual, there are several important distinctions overlooked in the often heated battle over barebacking. From my perspective, the good/bad sides of barebacking, seeing boths sides of the issue (neg and poz), societal re-enforcement of conflicting do’s and don’ts, and finally dispelling the myth(s) often propagated thru irrational fear and ignorance. Otherwise, we end up bickering and solving nothing. Meanwhile, HIV continues to rise in the gay community.

Continue reading Bareback Banned

References

References
↑1 sex w/o condoms