Do you ever feel like a number when you have to call in for customer support? And what is it w/my phone/pda and vacations? Last time I went on a trip, I misplaced the damn thing. This time it just up and died.
Ok, died isn’t exactly the best term. Here I am sitting at work, dutifly working (uh yeah) and I get an email from HP about a new ROM update. I log on and dowload. Everything is going smooth as owl shit at this point. The software updates, reboots, powers up then it happens. It locks up on the startup screen. Soft reset, no luck. Hard reset, no luck.
@#$!
Forty-five minutes later after being thru an online chat w/HP and phone support w/Tmobile at the same freaking time, they decide to send me a replacement?
The irony is I was unhappy as of late w/the pda part of the phone. Tmobile’s phone service has been impeccable but they’ve put out some shoddy updates for the wireless & bluetooth services. This ROM update was supposed to fix all the previous bugs. Well, I guess my baby decided to give up the ghost and just quit.
And wanna hear something else? My warranty expires in just 7 days! I can’t believe how lucky I am. Normally, my shit breaks right AFTER the warranty expires. I have the old pocket pc at home so I have a substitute until the replacement arrives this week. I’m just hoping it arrives in time for the trip.
I can only imagine what hell this would have been were I not such a technophile! *g*