I met w/the deputy director and the client service manager today at work to go over changes to our standard operating procedures. Our existing SOP is completely out-of-date as it was drafted 1) in a different building and 2) before we took over fire dispatch. It is a very sore point w/me as dispatchers are routinely written up based on an icorrect out-of-date policy manual. It has been my single biggest complaint since joining the Union as an officer.
I’m only writing about it as it lifted my spirits a bit. (yeah, I know big surprise) The client service manager is someone I enjoy working with. She used to be in charge of the training division. The depuyty director on the other hand can be a mixed bag. While she has worked as a dispatcher before, she has all the makings of a typical city bureaucrat. Today, she was very receptive to feed back albeit a bit indirect. She routinely talks in circles so it’s not always easy understanding what she says. So it was with some surprise that the meeting went so well. Both were attentive and receptive to feed back regarding errors and requested changes.
There may be hope yet!